Service Information Team Receptionist
Job Summary
Salary:
£18,426 - £18,795 pro rata per annum
Working Pattern:
Part time
Number of hours per week:
16
Employment Location:
Service Headquarters, 12 Geoff Monk Way, Birstall, Leicester LE4 3BU
Further Information
Reporting to the Service Information Team Supervisor, you will the first point of contact for all callers and visitors to our Service headquarters building in Birstall.
Part Time – 16 hours per week
08:30 – 17:00 Monday and Tuesday
Some of the main responsibilities will include:
•Providing a warm, inclusive and professional welcome to all of our visitors, ensuring everyone receives a high standard of customer care
•Dealing with a variety of telephone calls and other enquiries, transferring callers effectively and forwarding correspondence
•Maintaining a safe, tidy and accessible reception area for all users
•Directing people around the building, assisting with meeting room bookings and facilitating visitor requirements such as wifi access
•Receiving incoming deliveries and applying appropriate security checks
•Advising on postage methods and preparing outgoing mail items for the scheduled daily collection
•Completing various administration tasks associated with the role and in support of your colleagues in the Service Information Team
•Opening and securing the buildings main entrance in a timely manner
To be the successful candidate you will have worked in a customer facing environment with least 6 months experience in a reception role, you will be a polite and confident communicator both in person and over the phone, with the ability to converse effectively at all levels and accurately relay detailed information and complex messages.
As a highly organised individual you will be able to work on your own initiative to undertake the wide variety of tasks required of this position and able to work under pressure whilst maintaining a helpful, calm and professional approach. You will display a high degree of interpersonal skills and a strong commitment to quality services and customer care, as well as having knowledge of - and commitment to - Equality and Diversity.
In return you can expect a competitive salary, 25 days leave plus public holidays (pro rata), Local Government Pension scheme, supported training (where appropriate) and on-site gym facilities.
If you are a highly motivated individual who enjoys working independently in a varied customer focused role, then this position could be for you.
Closing Date: 28 February 2020
Interview and Test Date: 13 March 2020
Medical and Disclosure Date: 30 March 2020
Leicestershire Fire and Rescue Service is committed to promoting equality, diversity and inclusion in the workplace. Furthermore, we want to create a work environment where everyone feels safe, can be themselves and can perform their roles to the best of their abilities. We have signed up with a number of nationally recognised organisations that promote equality, diversity and inclusion and we are working with them to help us achieve our objectives. These organisations include:
• Employers Network for Equality and Inclusion (ENEI)
• Stonewall Diversity Champions and Workplace Equality Index (WEI)
• Department of Works and Pension’s Disability Confident scheme
• British Sign Language Charter
• Asians in the Fire Service Association (AFSA)
Please note
This job is closed for applications.